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FAQ

How can I contact you?

Thank you for shopping with the official Led-Zeppelin Store! If you have any questions about your order, contact us at https://www.musicglue.com/customer-help and please include your full name, e-mail address, and your order number (if applicable). We are happy to help!

Can you ship to a PO Box or APO address?

Yes, we only offer FedEx Smart Post Shipping for PO Boxes and Military Addresses/ PO Boxes.

How long will my order take?

Domestic Home Delivery and Smart Post orders are usually processed and shipped within 3-5 business days after an order is placed.

International Priority orders are usually processed and shipped within 2-5 business days after an order is placed.

FIMS International orders are usually processed and shipped within 5-8 business days after an order is placed.

Standard Overnight and 2-Day orders are usually processed and shipped within 1-2 business days after an order is placed.

At this time, we are not able to offer delivery on Saturday (except FedEx Home Delivery and Smart Post where available) or Sunday. Shipping time will vary depending upon the shipping method chosen:

FedEx Standard Overnight: 1 business day after ship date. Exceptions: Not offered to all locations
FedEx 2-Day: 2 business days after ship date
FedEx Smart Post: 2-8 business days after ship date. Exceptions: Excludes Hawaii, Alaska, PO Boxes and military boxes. Delivery takes up to 5-12 business days.
FedEx Home Delivery: 2-6 business days after ship date
FedEx International Priority: 2-7 business days after ship date. Exceptions: Excluding customs delays.
FIMS International Mail Service: 5-6 weeks after ship date. Exceptions: Excluding customs delays.

Once your package is in transit, please note that your order may be delayed due to inclement weather occurring along the shipment route, regardless of shipment method. We are not responsible for these delays.

My merchandise was damaged when I received it, what do I do?

Defective or damaged items may be exchanged for identical items only and must be returned within 30 days of the invoice date. Please contact us at https://www.musicglue.com/customer-help to report a defective or damaged item. Please include your order details and attach pictures clearly showing the damage of the item. If the defective or damaged item is no longer available, we will fully refund the cost of the item plus the applicable portion of shipping charges. Refunds must be made to the credit card originally used to place the order.

What if an item is out of stock or the shipping address is incorrect?

If there is an issue with your order, such as an item is out of stock or if the shipping address is incorrect, we will reach out to you via email for additional information. However, if we do not hear back from you within 15 business days, we will cancel your order.

Can I exchange an item for another item?

Domestic

We want you to enjoy your purchase from the Led-Zeppelin Store. If you are unhappy with your item or its size, please browse our web store to find items that you would like to exchange it for. Find the item and add it to your cart to see if we have the size that you require. If we do not, it will indicate that the item is out of stock and you will need to choose another item.

Provided that stock is available, will be happy to exchange it for a different size of the same item or a different item of equal or lessor value. However, the item must be returned unworn and in pristine condition within 30 days of delivery.

Please contact us at https://www.musicglue.com/customer-help with your order information and instructions indicating which item(s) (of equal or lesser value only) and/or size(s) you are exchanging for. Items must be exchanged within 30 days of receipt and proof of purchase must be sent in with your exchange. Any garments returned that do not meet the above requirements will be returned to the customer and will NOT be exchanged for a new item.

We suggest using an insured carrier with signature confirmation when sending back your exchange. We cannot be responsible for exchanges lost in transit. We try our best to ship out your exchanged item(s) within 3-5 business days.

To protect our customers, our security procedures will not allow us to re-charge your card again for any additional amounts beyond the original order total. Therefore, if you would like to exchange your item for one which is more expensive, please contact us at https://www.musicglue.com/customer-help to arrange payment.

International

Unfortunately, we are not able to offer exchanges or refunds for international orders. Please note that all sales are final, and we are not able to issue refunds.

How do I arrange for a return?

Domestic

We want you to enjoy your purchase from the Led-Zeppelin Store. If you are unhappy with your item, you may return any unopened or unworn item within 30 days of delivery. The item must be in pristine condition. Customers needing to request a return may do so by contacting us at https://www.musicglue.com/customer-help. Please include your order information and the reason for the returns.

Please keep in mind that returns and exchanges are at the sole discretion of management, and please note:

  • Items must be exchanged within 30 days of receipt
  • Exchanged items may be subject to a 20% restocking fee.

  • The item must be in the original, unopened package, to be accepted back for a refund

  • All items must be in NEW condition and free from debris such as pet hair

  • All returned items must accompany their original packing slip and/or order receipt

  • You will be responsible for the cost of shipping an item back to us

  • Please use a carrier that provides you with a tracking number, such as UPS, FedEx, or USPS Priority Mail

  • Without proof of tracking and postage, we will not be able to process your refund or replacement in the rare event that your item is lost in transit

  • We do not offer exchanges or refunds for international orders.

Please send your item(s) back to: Led Zeppelin Store

Attn: Returns Department 459 Park Avenue San Fernando, CA 91340 United States

International

Unfortunately, we are not able to offer exchanges or refunds for international orders. Please note that all sales are final, and we are not able to issue refunds.

Can I cancel my order?

Please contact us at https://www.musicglue.com/customer-help, and we will be happy to cancel your order if it has not yet been shipped. We are unable to cancel orders which have already shipped. Please note that online order status is approximate and may not reflect recent shipment activity.

Do you ship internationally?

We appreciate the business from our international customers. Please be aware that the items in your order must not be prohibited by embargo or international restrictions. We are not responsible for orders confiscated by the legal authorities of your country or state and we suggest you check with your local customs office regarding import laws before you place your order.

Please note that, in addition to the shipping charge , customers shipping to locations outside the U.S. are responsible for paying all costs associated with importing the order, including all taxes, fees and/or duties. Import fees will be billed to you by FedEx, FIMS, or any 3rd party contractor fulfilling your shipment. The listed shipping cost covers the cost of shipping only.

Please note that all sales are final, and we do not offer exchanges or refunds for international orders, including orders for which you are unable or unwilling to pay the additional duties and taxes which your government requires.

We currently offer international customers two shipping choices: FedEx International Priority and FIMS International. We want to give customers the choice between faster service and more affordable pricing.

FedEx International Priority:

  • In-stock orders are usually processed in 2-5 business days.
  • You receive your package 2-7 days after ship date.
  • Orders have tracking information
  • In addition to the shipping charges, customers are responsible for paying all import fees and duties, which will be payable at the time of delivery

FIMS International Economy:

  • Orders are usually processed in 5-8 business days.
  • You receive your package 3-4 weeks after ship date.
  • Orders DO NOT have tracking information
  • In addition to the shipping charges, customers are responsible for paying all import fees and duties, which will be payable at the time of delivery.
  • Final delivery will be serviced by your local postal service.

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